Introducing Crowd4Care: Crowdsourced customer service
The idea is very simple, involve expert customers and internet users to leverage their expertise providing support to other users. Support provided by passionate expert users guarantees high quality. And while customer satisfaction grows support costs are drastically reduced.
Crowd4Care is different compared to other community based approaches. First of all it works with your own community or build one starting from your customer base. Every activity is governed by a process so no single problem is left not managed, quality assurance and process monitoring integrated with you CRM are part of our proposition.
CrowdEngineering Receives U.S. Patent 8,099,311 for Smart Crowdsourcing
CrowdEngineering announced the issuance to it by US Patent Office of a patent that covers its
core technology for Enterprise Crowdsourcing, the foundation of its flagship CrowdForce platform.
The patent for invention 8,099,311 titled "System and Method for Routing a Task to a User in a Workforce"
is for a skills-based crowdsourcing system that selects workers among community experts taking in
consideration their preferences and skills and taking into account performance and quality they
delivered in the past.
Latest News
17 January 2012
CrowdEngineering Receives U.S. Patent 8,099,311 for Smart Crowdsourcing
1 December 2011
CrowdEngineering announces the first general purpose Crowdsourcing mobile app
2 November 2011
CrowdEngineering announces Crowd4Self Beta Release and Integration with Amazon Mechanical Turk
3 May 2011
CrowdEngineering Closes $4 Million Series A Round
8 April 2010
CrowdEngineering Named "Cool Vendor" by Gartner
Three simple steps to qualify your process for crowdsourcing:
Business process check-up
First of all get a complimentary check performed by our experts to verify that your business process is compatible with crowdsourcing
Apply here for a complimentary checkup
Elaborate a strategy
Crowdsourcing can bring huge benefits to your business but you cannot do that without a methodology, with our support you can elaborate a strategy for a successful deployment
Monetize your community
And finally the most interesting step, go live of the crowdsourced process and you immediately start getting benefits monetizing your community